Customer Service - Top Tips
Customer Service is the key metric for your customers' experience of a stay at a glamping site. Giving your customers the best experience in the best way ensures repeat business and great promotion. In the GITA webinar on this subject, Nilesh Bhudia-Luke (Stay Balanced), Derry Green (The Secret Garden Glamping), Vicki Jones (Tractors and Cream) and James Woodbine (Woody's Glamping) explored how to create that optimal experience and how the goodwill it generates can be used to promote your business. The webinar also explored how you can turn the difficult guest into an unpaid advocate. Here are the Top Tips gleaned from the discussion.
This article is from the Business & Operations series.
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